CS
Christelle S

1 reviews | Active since Aug 2016

29 Aug 2016, 13:21

Disgusted

<p>I bought a pair of boots from Shoe city Bloemgate in May 2016. Three months later (August) the boots sole are coming of and the leather is wearing of. I go to the store to fill them in that my boots did not even last 3 months and the lady gives me really bad attitude and tells me that well its been three months what did i expect?!? I feel that the fact that the boots where falling apart was due to poor qaulity because i also bought another pair of boots from a different outlet and alternate between the two pairs so they are equaly worn.. The 2nd pair is still good as new while the pair from shoe city is falling apart? Im cery disgusted not only in the product but also in the service i got and the way the lady treated me.</p>

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Replies (2)
Shoe City
Shoe City's reply01 Sept 2016, 09:13
Official

Good day Christelle,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Shoe City Customer Service

Shoe City
Shoe City's reply15 Sept 2016, 09:08
Official

Good day Christelle,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Shoe City Customer Service