Damaged Shoe 5% discount

<p>My query refers to ref number 396790</p> <p>I visited your store in brakenfell on Sunday the 29th May, I spoke to a lady by the name of Cindy to set aside a ladies shoe Style 45530 Natural Gillian Size 5. I have contacted numerous stores in the western cape for the above shoe. Cindy confirmed the shoe and set it aside. I travelled from Tokai to Brackenfell only to find that the shoe is damaged as the patent leather has a deep long scratch on the side. I advised Cindy that the shoe is for a wedding and I have already purchased all the shoes with your business for the wedding. I advised that due to the damage on the shoe I can not pay full price for this. Cindy advised that she failed to check the shoe when I called. And that if I want the shoe I would need to pay full price (Note I drove from Tokai to Brackenfell) I advised Cindy to please speak to her manager to source another size 5 and have it sent to the closet store to me, if she is unable to find the shoe I will then take the damaged shoe however I cant not pay full price for it due to the above scenario.</p> <p>I received a call from Cindy today advising me that her Area Manager Mark Aarde has only granted 5% discount for the shoe. This amounts to R+-12 this does not even cover the petrol cost that I drove from Tokai to Brackenfell.</p> <p> </p> <p>My entire wedding party has purchased their footwear within the past week from shoe city.Its sad that this is the customer service given to your customers.</p> <p>I have contact H/O and was advised that this is a store matter and there's nothing they can do on there side.</p> <p> </p> <p>Please advise how you can assist me.</p> <p> </p> <p>Regards</p> <p>Roxanne</p>