BEST SERVICE EVER!!!

I would like to compliment the staff at Shoe City Groblerdal Mall! They were the only people willing to go out of their way to help a customer! I was looking for Tommy tekkies in black nr9; I was in Jhb, Pta, Nelspruit Wtb ext. Every store I went to, was their reply "sorry we don't have stock". The store in Groblersdal Mall said "give us your nr and we will look if we can help"! They phoned (I don't known how many store) but after 2 weeks they phoned me back and told me that they found some", all the way from Komatipoort!! My question is, way couldn't the other stores do it?? I would have like to add a pic of the staff that are willing to go out of their way to help a customer! THANKS SHOE CITY GROBLERSDAL MALL! YOU ROC****!!!