BM
Brian M

1 reviews | Active since May 2017

17 May 2017, 15:06

Bad Quality Shoe

<p>I bought a pair of Shoes at Shoe City Mall @ Reds around the 15th of March 2017! The pair of Bronx Lighty shoes cost me R639,95 and they were meant for work! I wore the shoes for about a month and they started breaking on the sole! I was a dissatisfied customer and decided to go to the store and ask for an exchange or refund seeing that the shoe didn't meet my expectations! The guy who was assisting me called his manager then the manager asked me to provide my slip which i didn't have! I was told i would not be able to exchange or get a refund for my shoes! I need to know if there's any assistance i can get from Hello Peter for buying the faulty pair of shoes</p>

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Replies (1)
Shoe City
Shoe City's reply17 May 2017, 15:25
Official

Good day Brian,

We apologise for the lack of service experienced at our store and with our merchandise.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Shoe City Customer Service