uS
umar S

1 reviews | Active since Aug 2013

26 Aug 2017, 14:04

Bad Product

I bought a pair of slippers at Shoecity. It was a few days before Eid and the slippers are their house brand called Mancinni. That was my first pair that only lasted a few weeks I then took it back to them and they exchanged it for another pair and this pair only lasted a few weeks as well. Now clearly there is a flaw with this product and nothing is being done. I would like a different pair of slippers

0
Replies (3)
Shoe City
Shoe City's reply28 Aug 2017, 08:16
Official

Good day Umar,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Shoe City
Shoe City's reply07 Sept 2017, 15:48
Official

Good day Umar,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

uS
umar S's update01 Oct 2018, 10:21
Reviewer Update
i AM STILL DISAPPOINTED IN YOUR PRODUCTS THAT I PURCHASED FROM YOUR STORE , YOU HAVE STILL NOT PROVIDED ME WITH A SOLUTION AS TO WHAT YOU ARE GOING TO DO TO REFUND ME