Bad customer service -Shoe city Northgate Johannesburg North

Dear shoe city..

Before giving someone a managerial position, please evaluate to see if they have people’s skills..

A week ago on Sunday, I went to Shoe Northgate(not even sure why entered that shop, but one thing I know the shoes are very strong but as for service PATHETIC..

I have never in my 3 years of entering the store ever received good service, now I am talking about the times when the store was still situated by Checkers entrance.

To date, I am not even shocked that the store as moved to the other entrance(major reason being, no walk in customers come in)…

Please check the drop in revenue how it has dropped, the service at your store is very bad, you guys hire people who have a mentality of(I will scream at you if you are screaming at me(.

Now I have worked in a service orientated environment for over 20 years, years over 20 years…I hate bad service when I get bad service cause I know the importance of giving good service to a client.

Now here is the story..

I bought shoes for my two girls a week ago on Sunday, assuming that the shoes fit perfectly, I misplace the receipt…yesterday when I wanted to put on a shoe on my little girl, it looked big and because the tag was still attached I went back to the store just before 2:20 to have an exchange. First when I walked in there was no one on the floor, cool I went up to the till and waited for a cute little lady who was helping a client to finish then the manager walked in…

I told her ‘’I am here to exchange the shoes…I looked at me with a mean face then uttered in Sesotho’’ so which one are you going to take’ ’I told her I cant hear your language…looked at the shoes, rubbed it to see if it was not worn, checked the bottom and did all funny check…you know what I let her be because that’s her job I supposed, she then said I should go ahead and change the shoes…I went to the floor and I couldn’t find the proper side then changed by mind and took one which was R50 more, I paid and when I asked for a receipt, did the so called manager for get worked..

She tells the lady on the till, if she didn’t bring a receipt, why must she request for a receipt…I looked at her and at that moment I was so passed…how dare you respond to me like that I said inside…does this lady know me and rather know how to address a client…but as I was exiting the door, she continued to speak in my absence and I retaliated realised at that moment that it is me who she wants, I turned back and asked her that time the girl who was assisting me at the till came over I asked the manager ‘’what are you teaching your subordinates with this kind of attitude you need to behave and learn how to calm an angry client instead of you raising your voice and still talking in your language when I told you I cannot hear your language, you are very rude’’

My husband begged me to leave her, as I was leaving she then turned to these two ladies and started talking about me in my absence, I went back in the store and gave it to her.

Now this is the irony of this all, you don’t know at that moment how many people passed by and watched her dramatic tendencies…and what that is doing to the store…I can walk to clear water to but I still chose Northgate as I stay close ,but to go to a store with a much on rude consultants is very annoying..

I demand an apology after you have viewed the camera to see me ranting there, I was very annoying and I want you guys on your end to see where I am coming from and how annoyed I am.

I will await your response to this urgent matter.

P.s she said “Do whatever you want to do”,so here I am doing it as she wanted me to do.