KC
Kholofelo C

1 reviews | Active since Aug 2015

25 Nov 2016, 17:40

Bad Customer Service and humiliation

<p>Shoe city fourways crossing i just got humilliated by a guy by the name HOWARD WITH HER FEMALE COLLEAGUE who couldnt even give me my slip so i can see her name.i got followed and i was told i left the store without paying while i paid everything,and when i told them about their action i was told m too loud and they ddnt see anything wrong in following me i was treated like a *****.they had to follow me at my work place to humillate me infront of my collegues and customers.even after i showed them my proof of payment they ddnt apologise they acted as if im the one whos wrong.</p> <p>im highly dissapointed</p> <p> </p>

0
Replies (2)
Shoe City
Shoe City's reply30 Nov 2016, 16:50
Official

Good day Kholofelo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Shoe City Customer Service

Shoe City
Shoe City's reply02 Dec 2016, 16:31
Official

Good day Kholofelo,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Shoe City Customer Service