DM
David M

1 reviews | Active since Mar 2011

05 Feb 2017, 12:18

A Sticky end

<p>Hi, I bought a pair of Pitbull sandals.</p> <p>At home, when I tried to remove the sticker (from the foot padding) on the heel, the spongy material started coming off with it.</p> <p>I tried to exchange them the next day, today 2017-02-05, but Dumisane, the manager, said that they had been walked on and that I should have taken the stickers off before using it.</p> <p>That is quite rich, seeing that I tried them on and walked around with them in the shop when trying them out.</p> <p>I can only guess at how many other people did the same.</p> <p>Anyway, now I must walk around with damaged goods.</p> <p>Guess who lost a future customer.</p> <p> </p>

0
Replies (2)
Shoe City
Shoe City's reply06 Feb 2017, 08:28
Official

Good day David,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

DM
David M's update17 Feb 2017, 19:34
Reviewer Update

I got a replacement pair of sandals.

3 stars because I had to get it through this forum.