1 reviews | Active since Jun 2017
5 stars for the worse customer experience
<p>I purchased a pair of boots in the 28 the may and they probably were worn about 4 or five times as I have specific work shoes that I wear throughout the week and theses I kept for weekends.Today I noticed that the stitching had come loose on one of the shoes and wanted to take it back.I was told point blank that they would not change it as I had made the stitching loose...what nonsense ....why would I make the stitching loose of a perfectly good boot...there's absolutely nothing wrong wit it....I was so furious I was at a loss for words ....I will never shop at shoe city vangate again...how dare u question my integrity ......I never knew that someone could have a degree in stitching....pathetic</p>
Good day Angelique,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Shoe City Customer Service
Good day Angelique,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Shoe City Customer Service
