1/5 stars - Extremely Disappointing Experience with Shoe City Online

I'm writing this review as a warning to others: avoid Shoe City's online store at all costs! I ordered three items with a promised delivery time of 5 days. On the 5th day, I received an SMS saying my order would be delivered, but when the courier arrived, I was shocked to find only two items in the parcel. The documents inside confirmed my worst fears - one item was missing.

What's even more frustrating is the complete lack of communication. No one bothered to call or email to inform me about the missing item or explain the situation. I had to reach out to them, and even then, it took 2 days for someone to get back to me with a vague explanation that my order was "split" without any apology or justification.

The worst part? I'm still waiting for my missing item, and now I'm left with no way to get in touch with anyone. Calls go unanswered, emails are ignored, and the physical store at Westgate Mall claims they can't assist with online orders. It's like two different companies are operating under the same brand.

The lack of customer service and communication is appalling. I had plans to receive my order before traveling home for the holidays, and now I'm left with nothing but inconvenience and frustration. Shoe City, sort out your online store and customer service before it's too late!

UPDATE: I'll be updating this review if I receive my missing item or get a satisfactory response from the company. Until then, buyer beware!