They might as well ***** your money in aftercare service because there is no service

Terrible terrible, non-existent customer service. They will take your money and not refund you when you return an item. I lodged my return 15/09/2023. They only collected the shoes that I wanted to return 29/09/2023 after 2 weeks from the date I requested the return, and without contacting me on my cell to arrange a time or updating me even once. I have sent almost daily emails asking for updates and phone calls but got not one update from these people. Customer service like this is a sin in today’s world. And as it stands at the moment, this company has not updated me once and have ****** my money