Incomplete shoe order

I ordered four pairs last week and received only two pairs today. I called and spoke to a lady called Kamo she asked I email the pics of the box I received and I did.

Since then she hasn’t gotten back to me. I’ve emailed the customer add as few times and I’m not getting any responses.

I paid R1k and I’m frustrated cause I don’t know where my other two pairs are and no one is finding my query important to reply to or to me let me know what’s going on.

I’m pretty disappointed with the service from shoe box. I’d like a refund if my shoes can’t be located.