Davenport Shisanyama
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Davenport Shisanyama
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGN
Glaya N
1 reviews | Active since Dec 2025
27 Dec 2025, 16:34
Kaak Security and management
I am writing to formally express my disappointment with the service we received at Shisanyama in Davenport on 24 December. We arrived at approximately 21:10 and were required to pay an entry fee of R70 per person. At no point were we informed by the security personnel that the establishment would be closing at 22:00. We only became aware of this around 21:25 when we attempted to place an order and were informed by the waiter that food could only be ordered as takeaway due to the imminent closing time. This was extremely frustrating, as we paid the full entry fee with the expectation of dining in and enjoying the venue. When we raised this concern with the security personnel and requested a refund, we were told that refunds are not issued and that the R70 was for a tag. This explanation was unsatisfactory, particularly given that the closing time had not been disclosed before payment was taken. To make matters worse, the security personnel provided inconsistent explanations. Initially, he admitted that he had forgotten to inform us about the closing time. He later changed his version, stating that customers are only informed 30 minutes before closing. However, entry fees were still being collected at approximately 21:40, which is unacceptable and misleading. After logging a complaint on TikTok, it was stated in response that there was an “event” taking place. This is inaccurate. There was no event, no DJ, and no special arrangements — only background music being played. This response further undermines trust and suggests a lack of accountability. This experience reflects very poorly on customer service and management. Customers should be clearly informed of operating hours before being charged an entry fee. Transparency and honesty are basic expectations, and unfortunately, they were not met. I trust that this matter will be taken seriously and addressed to prevent other customers from experiencing the same inconvenience. I would appreciate feedback regarding this complaint and an explanation of how this situation will be rectified.
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Glaya N
1 reviews | Active since Dec 2025
27 Dec 2025, 16:34
Kaak Security and management
I am writing to formally express my disappointment with the service we received at Shisanyama in Davenport on 24 December. We arrived at approximately 21:10 and were required to pay an entry fee of R70 per person. At no point were we informed by the security personnel that the establishment would be closing at 22:00. We only became aware of this around 21:25 when we attempted to place an order and were informed by the waiter that food could only be ordered as takeaway due to the imminent closing time. This was extremely frustrating, as we paid the full entry fee with the expectation of dining in and enjoying the venue. When we raised this concern with the security personnel and requested a refund, we were told that refunds are not issued and that the R70 was for a tag. This explanation was unsatisfactory, particularly given that the closing time had not been disclosed before payment was taken. To make matters worse, the security personnel provided inconsistent explanations. Initially, he admitted that he had forgotten to inform us about the closing time. He later changed his version, stating that customers are only informed 30 minutes before closing. However, entry fees were still being collected at approximately 21:40, which is unacceptable and misleading. After logging a complaint on TikTok, it was stated in response that there was an “event” taking place. This is inaccurate. There was no event, no DJ, and no special arrangements — only background music being played. This response further undermines trust and suggests a lack of accountability. This experience reflects very poorly on customer service and management. Customers should be clearly informed of operating hours before being charged an entry fee. Transparency and honesty are basic expectations, and unfortunately, they were not met. I trust that this matter will be taken seriously and addressed to prevent other customers from experiencing the same inconvenience. I would appreciate feedback regarding this complaint and an explanation of how this situation will be rectified.
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