Terrible experience

Me and my friend decided to go to Shimmy beach club in Wednesday to unwind and have a nice dinner with ****tails....just a nice way to unwind. The experience from the moment we walked in was unpleasant. As we walked in the hostess/receptionist didn't even bother looking our way so we ended up walking through to the dining area atleast expecting a waiter to be around to attend to us. There was so many waiters/runners around but no one that even looked our way to assist us in getting a table. After a 5 minute wait of just standing around I walked to the reception asking if I was suppose to make reservations for the evening seeing that the have the 50% off Wednesday special. I asked if anyone can perhaps assist us in getting a table as we were being ignored by the waiters/runners. She ended up taking us to a table which still had the previous peoples plate on it..to which I removed it myself. We sat there for more than 10minutes looking around for a waiter to atleast bring us a menu. The waiter arrived with a paper menu that was wet which I replaced myself with the menu from the table next to us. At that point we atleast wanted something to drink and as I opened the drinks menu there was no ****tail menu at the back....so I walked up to the barman to ask if they are serving ****tails tonight to which he said yes & that I can find it at the back of the drinks menu, so I ended up going to the section where the waiters keep the menu and took out a drinks menu only to find another one with no ****tail menu in. By that time my friend was fuming and asked for the Manager who only decided to come to our table after almost 20 minutes of waiting. During that time the waiter came along my friend went off at him for the unprofessional service to which the waiter said they saw my friend ordering our drinks from the bar so they assumed we have been assisted already. When the manager came around my friend who by this time asked us to leave twice already went off at the manager who then assured us that he will make sure we get the best service possible. Well will all the things that went wrong from the moment we walked in there is no way u can fix the first impression u get when walking into a restaurant. From what I saw, their shift preparation is terrible that's if they even have that. Your waiters/runners are running around like headless chickens in a not so full restaurant. I have bhad many great experiences at Shimmy in the past but this just left me disappointed. I work in a luxury environment also in the v&a Waterfront and refer so many of my foreign guests to Shimmy when they ask for recommendations however I won't anymore after this terrible experience. Management should really up their game.