Shesha Doesnt Value Their Customers

My daughter laybyed an item at Shesha, this was supposed to be a gift for her friend. When she laybyed the item nobody explained the terms and conditions to her. After chatting to her friend in a by the way conversation, she discovered that he didnt like this particular item. We then went back to Shesha to change the item and this was not allowed. In our ignorance we then checked the receipt and on there it states that there are no refunds or exchanges. I then asked why we couldnt just take another item and deduct the deposit that we paid for the initial item. This was not allowed. After a long unpleasant debate we left the store. Her dad then went back to the store and he made an agreement with the store manager that she could come and exchange the item as we initially wanted to.When we got there today, the store manager called his boss to establish what the system procedure was. His boss, Funny then stated that this was not allowed. I then asked to speak to the boss. He was not in the store, we had a telephonic conversation. He was an utter rude ****hole telling me that nobody forced her to buy anything and that Shesha wont change their rules.