PUTRID CUSTOMER SERVICE

I purchased a pair of sneakers online which showed that the size was in stock at the time on the 25 November 2020. I received the below confirmation email :

"We would like to confirm that your order from www.sheshalifestyle.com has been received and is currently being processed. Your order status will remain as ‘PROCESSING’ until your order has been dispatched, at which point it will then change to ‘COMPLETE’. Please note that standard delivery takes 2-5 working days, however due to the high volumes of orders there is a possibility of delayed shipment. A tracking number will be issued soon after your order has been collected for delivery. If you have any questions or queries about your order, please do not hesitate to send an email or simply give us a call on ***, office hours are from 07h00-16h00, Monday to Friday."

As I have not received the product nor a tracking number I called the above number on Monday 7th Dec 2020 and spoke to Lebo who advised that they out of the size I ordered and that she would check with Sandton or any other store for availability then she would call me back. I received no call Monday afternoon not Tuesday. I called on Wednesday and spoke to another consultant who advised that she would have Lebo call me, dololo, no call. I called again this morning again and d spoke to Sihle, after telling her my story she said she would have Lebo call me, guess what, I'm still waiting.

Please may I request that my order be cancelled and that I be refunded. I am not interested in purchasing from a store that does not have any customer service etiquette