Pathetic customer service!

I had purchased a converse all star sneaker. And on my second wear in the third week, the sneaker started peeling. I had returned to the store to sort out the issue and was told that it's not their problem it's the supplier ( in this case converse) and would have to go back to the supplier and they can't refund me, even though I purchased it through them and not through converse, as the supplier needs to make a decision even though the shoe was clearly bad quality. After calling the manager twice of which he was adamant that it's got nothing to do with them, he insisted it's The supplier responsibility. After much arguement and the horrible Service I agreed to wait the 7 working days of which is now 10 working days and to date I have not heard back from any one. I had to make arrangement for someone to watch my baby so I cld return to the shop to get feedback of which I was then told it's sitting with converse and they never gave any feedback. At this point I'm not sure which of these 2 'renowned' brands are worse... Shesha for not taking accountability for stock in their shop and passing the buck or converse for not getting back to them and more so for making a shoe that peels in two wears. The service from staff was of a don't care attitude and that it's not their fault and the regional manager made no effort or showed no concern and really can't care less abt customers or their products.