SHESHA!!! dont order anything online from this store

i purchased something online the item was in stock made payment everything few days later i called in to find out when my item will be delivered just to find out my order was missed now the item is out of stock , how does a order get missed but payment dont get missed , this is the worst online service i ever received PATHETIC if i must add , now i have to wait for a refund for how many days after my payment was made instantly wont recommend anyone to buy stuff from here ever