Online order not fulfilled urgent

Placed an online order with Order number *** on 7 Oct 2021 and paid via eft. Sent numerous emails to Support email, Info email and Webmaster email with no response received till date....it is now 13 Oct 2021. Order status on my online profile says pending ever since and no further emails received regarding my order confirmation. I would like a refund or my order to be delivered urgently. Pathetic service. Call center does not answer calls either.