Horrible Service / Feedback

Up until present haven't received a copy of our rental agreement, asked for the copy the first time on the 5th of May, asked again on the 13th of may and 18th of may and again on the 21st of may, I have still not received the copy. Reported problems regarding the unit we are renting numerous times, Reported the problems the first time on the 13th of may regarding the geyser not providing enough hot water, after 1 shower there is no hot water left. On the 14th may Carolyn said she'll arrange a handy man to come look. On the 18th may I asked Carolyn again about the handyman and I was told Carolyn is on leave, on the 21st of may her assistant Cindy arranged a meeting with the handyman. I then asked about our rental arrangement again. On the 22nd of may a plumber was sent to my property without my consent, they entered my property unauthorised to do so by myself. My domestic helper notified me about this. The plumber apparently fixed the geyser, at 17h23 we still had no hot water, Cindy said she'll sort it out the next day, unacceptable! I arranged someone to come and look at my own cost, with the result in an electrical problem towards the geyser. Notified Cindy at 21h02, no response