20 DAYS TO SERVE DEMAND???

I reached a settlement with my previous employer at CCMA which they were suppose to pay 2 March 2015. The payment was never made and I got a letter of demand from CCMA which was delivered to the Sheriff's office at Halfway house, Sandton on 31 March 2015. Last week I phoned (13 April) offices and was given the number for Danie. He admitted the papers were not yet served. I phoned again 14 Ap ril and he told me the papers were served. On the 16th my lawyers phoned the offices and were informed that no papers were served yet. I phoned Danie and he told me that he must meet Mathaplelo along the road. How is this possible and honest? I just want my settlement and for Danie his job correctly and honestly. He has a different story each time I phone and until now the papers are not served yet. Why does it take 20 days to serve the papers? Is he just plainly not doing his job or is their *******ion or delaying tactics used here and why?