Theft and safety

On the 06 Jan 2022 my partner and I had booked in Sheraton hotel, when we got there I wanted to charge my phone so the plugs in my room were not working.I called the reception guy by the name of Tommy Maile to please charge my phone.So in the morning before he knock off around 6am I called the reception to asked for my phone.I was then told that my phone was ******, someone came in and ***** my phone. I didn't enjoy my sleep at all.Question is if someone can come in and ***** are we also safe in the hotel?Where was security & reception guy?Right now I don't have a phone ,my life is stuck can't even access emails. I did everything the hotel asked for e.g Opening a case ,blocked the phone .But the hotel doesn't even bother to update me.