PATHETIC AND POOR CUSTOMER SERVICE FROM HELP-DESK CONSULTANT AT SHERATON HOTEL

My friend forgot his charger in his room, he then asked me to collect it on his behalf as he had already traveled back to his other destination. When I got to the hotel I spoke to an unfriendly front desk consultant who didn't have telephone etiquette at all, not even by far. Her name according to her name tag was Ntokozo. She told us to wait and at the time she was busy attending to other people that walked in after us. After 20mins in waiting, I then approached the desk to ask on the way forward. To my surprise it was only then, that she was calling the lost and found section to enquire. Instead of being apologetic she continued with her attitude that she was still seeing to other clients. What a service... pathetic I must admit. Such people are not to be placed to assist on the front desk.