Claims, excess fees, uncomplimentary service

On a number of occasions I had to put a claim in regarding my motor for my motorized gate, with the same problem. It stops working when I press the remote and refuses to open or close. I have tried many times to reset the system how the assessor demonstrated the first time coming out to assess the motor, but still it gives endless problems. Over the last two years alone I had to call SA Home Loans regarding this problem and the same assessor is called out and gives us the same speech every time he comes. We are not trying to find a fault in the system, there might be power flicks in our area but that is not the case. Rory Shepperson was adamant that there was nothing wrong with the motor. So we continued to submit claims and pay the excess, but the problem was still unresolved. Mr Shepperson being in the field for 20 years, we re**** on his expertise to tell us what the problem was, but he insisted that we are trying to find a fault in the system when there isn't one, we are replacing things that are working. Despite his obnoxious attitude we took his word for it and continued to suffer with the problem. All I ask is for my gate motor to be fixed for the safety of my family.