MR
Molibeli R

1 reviews | Active since Oct 2022

31 Oct 2022, 07:10

Car dealership

Hi,my name is Molibeli Ramolibeli I need help with a second hand car dealership in Portshepstone the business name is “SHELLY CARS” situated in Margate.I bought a vehicle on the 18/08/2022. When I bought the car they told me there’s nothing wrong with it except some scratches that we agreed on about and then I negotiated the price based on them.

I drove away and then realized that the aircon was not working properly and the engine light flashed, i then contacted them, they told me I shouldn’t worry about the engine light but they will fix the aircon. On the 19th I drove home to Matatiele and the car started losing power while I was home.. i then realized that it’s the turbo problem, I contacted them again they told me to bring it back on Monday and I did. On September 15 they told me the car was ready for collection and I went to collect, on the 19th of September the car had the engine light flashing again still I told them, they told me that they were busy they can’t assist me. As I was far I couldn’t take it to them.

On the 17th October the same turbo blew up again, I contacted them they told me they will communicate with the mechanic but they never got back to me and when I contacted them they ignored my calls until I asked my brother since he stays nearby to go to them, they then called me and said they will communicate with the mechanic even today they haven’t contacted me instead they are ignoring my calls. The last time we spoke I told them that I need my money back since their vehicle persists with the same problem but they told me they can’t do that, I no longer trust their cars I just need my money back. I purchased this vehicle to run a small car rental business I just established but since I bought this vehicle it has inconvenienced me i couldn’t run a business at all. At this point the vehicle is till with me as I can’t even drive it to them since the turbo is blown.I am requesting for your assistance, at this point I need them to take their car and refund me since I’m still within the time period stipulated by the consumer protection Act ,I am really running at a loss . I am sorry I couldn’t cut the story short. Thank you in advance.

This is their contact number: ***/ *** Trevor (manager): *** Email address: ***

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