Poor customer service

I called in to the Vaal Hotel around 10 days ago and asked how many rooms were available as I could only make my booking after the 25th. I was looking at the weekend starting the 13th of November and I was told not to worry there are more than 30 rooms available and I can call on the 25th to book (at no point did the person I spoke to give any indication that you might be fully booked). I then called back on the 26th to make the booking and was told that you are fully booked. I wanted to reserve something the first time I called but was lead to believe that there is no chance you will be fully booked. I then emailed your head office and no one has responded, I called the Hotel directly again and I was promised a call back which I am still waiting for! I was deceived and treated poorly. I now have no accommodation all thanks to poor customer care