PAY BACK THE MONEY!

On my boyfriend's birthday (21 Dec) I had booked us a room at BON in Vaal. I booked in March to secure a room at a lesser price (as you all may know booking in advance is much cheaper than booking closer to appointed time). So i had been communicating a lot with the hotel because I had paid 50% of my fee for a night (after confirmation from the hotel receptionist that i should do so) later on I read on the website that if booking for a night, i should pay the full amount due. Double checked with a lady by the name Akona Mpahlwa and she apologized for the miscommunication then later asked me to pay the other 50% the same day. I did that through Gugu Radebe as i was uncertain as to which ref should i use. So at the end of the day as far as i was concerned my booking was confirmed.

On 21 Dec i got to reception with my partner, ready to check-in. To our disappointment the booking didn't reflect on their system. How when i had booked 9 months prior? The receptionist (Lebogang) then went on to explain how BON had been liquidated and that they are no longer associated with them, they now go by the name Riveria on the Vaal. How is that my problem? why wasn't I informed of the change? how much more unprofessional can you get? These were all the questions i threw in their direction. They pushed ALL the blame to BON and took NO responsibility whatsoever for their actions. I understand that BON has all our bookings and all but why couldn't Riveria at least release a statement to the public announcing what had happened and what procedures customers should follow thereafter.

Anyway after the fight i ended up having to pay again and our entire night was ruined. The room was stinky from the wet carpet, the bathroom was the size of my pinky finger, the deco was horrible so so old fashioned. I did not enjoy my stay at all. The only thing i can commend is the view from our room. Either than that i regret booking with them. Customer service was appalling. From the receptionists ride down to the cleaners.

I'd never recommend this place to anyone.