LE
Lynette E
1 reviews | Active since Oct 2011
30 Jan 2015, 20:29
PATHETIC FEEDBACK
Tried enquiring 6 May 2014, 17 September 2014, 9 October (under new management), and last response 20th October - and still the returns are as pathetic as it was pre takeover. Rates were promised in October 2014 a I am still waiting and now have 7 months to plan my 40th for 12 guests - disappointed, dismayed and disgusted. At a total loss for words - no concern over retaining clients- shocking!
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BON Hotels's replyOfficial
09 Feb 2015, 09:11Hello lynette.erasmus,
I have to agree this is totally unacceptable that your enquiries were not answered. As mentioned when we chatted, nothing can excuse the lack service on our part, I have made some investigations amongst my staff and I presume, with all of our staffing changes, that things got a bit lost in translation. We owe you a huge apology! We can most definitely assist you with a fantastic celebration for your 40th!
Kind regards,
Emile Roworth
General Manager
BON Hotel Shelley Point
I have to agree this is totally unacceptable that your enquiries were not answered. As mentioned when we chatted, nothing can excuse the lack service on our part, I have made some investigations amongst my staff and I presume, with all of our staffing changes, that things got a bit lost in translation. We owe you a huge apology! We can most definitely assist you with a fantastic celebration for your 40th!
Kind regards,
Emile Roworth
General Manager
BON Hotel Shelley Point
BON Hotels's reply09 Feb 2015, 09:11
Official
Hello lynette.erasmus,
I have to agree this is totally unacceptable that your enquiries were not answered. As mentioned when we chatted, nothing can excuse the lack service on our part, I have made some investigations amongst my staff and I presume, with all of our staffing changes, that things got a bit lost in translation. We owe you a huge apology! We can most definitely assist you with a fantastic celebration for your 40th!
Kind regards,
Emile Roworth
General Manager
BON Hotel Shelley Point
I have to agree this is totally unacceptable that your enquiries were not answered. As mentioned when we chatted, nothing can excuse the lack service on our part, I have made some investigations amongst my staff and I presume, with all of our staffing changes, that things got a bit lost in translation. We owe you a huge apology! We can most definitely assist you with a fantastic celebration for your 40th!
Kind regards,
Emile Roworth
General Manager
BON Hotel Shelley Point