Horrible staff at Bon Hotel Richards Bay

I am so so disappointed at Juanita one of the managers at Bon hotel Richards Bay. On the 27/04/2022 my husband and our toddler checked in. We asked if there are any cancellations for the 28th and the 29th if they can please tell us so we can extend our stay. On the 28th we called the receptionist Thuli several times asking her if there any rooms available/ cancellations. She said no, when we checked out Thuli told us there was no standard rooms but 1 Executive room. We told her we will take it the Executive room, while she was busy with us a couple asks Thuli to extend their stay. Thuli tells her there are no standard rooms and no Executive rooms as we were in the process of getting the room. There is only the Deluxe rooms. Juanita walks in she propose that we share the Delux with strangers that we don’t even know. These are strangers, the have been drinking, My husband and I are with a toddler. A person in they right mind would even propose such. Not only that Jaunita was able to reserve a standard room for this couple and they paid for it this couple came after us. Before we could pay for our room now we are waiting to pay we were here more than 5 min Thuli is waiting for Jaunita. I asked Jaunita is this fair since yesterday we have asked to stay for an additional night. We called several times, infront of us a person asks for an extension and it’s done in a minute. Is that Treating a customer fairly? Her excuse was she over booked herself why couldn’t she do the same for us? My husband and just left and booked somewhere else. Every month my husband and I use the Bon Hotel and this is kind of treatment we get from a manager not even a standard staff. Jaunita must go for Treating a Customer Fairy training. Absolutely disgusting.