tB
tracy B
1 reviews | Active since Jun 2015
17 Jun 2015, 16:56
disgusting bathroom ...
we stayed at your hotel on Sunday &
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Replies (1)
BON Hotels's replyOfficial
18 Jun 2015, 11:39Hello tracyburger23,
Dear Ms Burger
Thank you very much for bringing your recent experience at BON Hotel Shelley Point to my attention it is truly appreciated.
It is very clear that we have dropped the ball on this particular occasion and for this I sincerely apologise. Our housekeeping and maintenance procedures have failed us, which must and will be revisited immediately. The fact that we checked a guest (you) into a room with the bathroom in the state you described is unacceptable and there is no excuse.
Ms Burger I will be in contact with you shortly to apologise in person, and to give you feedback as to the remedial action to be implemented to ensure that this does not reoccur.
Yours Sincerely
Charl van Wyk
Group Operational Director
Dear Ms Burger
Thank you very much for bringing your recent experience at BON Hotel Shelley Point to my attention it is truly appreciated.
It is very clear that we have dropped the ball on this particular occasion and for this I sincerely apologise. Our housekeeping and maintenance procedures have failed us, which must and will be revisited immediately. The fact that we checked a guest (you) into a room with the bathroom in the state you described is unacceptable and there is no excuse.
Ms Burger I will be in contact with you shortly to apologise in person, and to give you feedback as to the remedial action to be implemented to ensure that this does not reoccur.
Yours Sincerely
Charl van Wyk
Group Operational Director
BON Hotels's reply18 Jun 2015, 11:39
Official
Hello tracyburger23,
Dear Ms Burger
Thank you very much for bringing your recent experience at BON Hotel Shelley Point to my attention it is truly appreciated.
It is very clear that we have dropped the ball on this particular occasion and for this I sincerely apologise. Our housekeeping and maintenance procedures have failed us, which must and will be revisited immediately. The fact that we checked a guest (you) into a room with the bathroom in the state you described is unacceptable and there is no excuse.
Ms Burger I will be in contact with you shortly to apologise in person, and to give you feedback as to the remedial action to be implemented to ensure that this does not reoccur.
Yours Sincerely
Charl van Wyk
Group Operational Director
Dear Ms Burger
Thank you very much for bringing your recent experience at BON Hotel Shelley Point to my attention it is truly appreciated.
It is very clear that we have dropped the ball on this particular occasion and for this I sincerely apologise. Our housekeeping and maintenance procedures have failed us, which must and will be revisited immediately. The fact that we checked a guest (you) into a room with the bathroom in the state you described is unacceptable and there is no excuse.
Ms Burger I will be in contact with you shortly to apologise in person, and to give you feedback as to the remedial action to be implemented to ensure that this does not reoccur.
Yours Sincerely
Charl van Wyk
Group Operational Director