Worst service and vplus call centre service

Just to let you know this is the most difficult card to access there is not even a icon on Play store to install on your Android phone and not everybody has computers for internet access at a filling station to change details and then after you requested it by telephone you still have to wait 20 minutes , that was according to the call centre ,and that after you've put in the amount of money of petrol that they say is available on the V plus card although I said to the guy please first swipe the card before you put in the fuel to make sure that everything runs smoothly and he advised me that is not possible you first have to put the petrol and then the card can be swiped and see if it works and in the end I had to pay the amount of money that I put in fuel that supposed to be available on my v-card . really a bad system and nobody of the attendance had a clue where to download the app . And the garage manager mister Gugulethu is not around for guidance to his staff . Nor does anyone know where to get hold of him , and his cell number is not available for customers. Wow go shell, .this is very good for customer service for shell I'm sure. The Shell garage where I am now in Cape Town is rivergate SS. please train your staff nobody is clued up of what is happening or how to use V plus power really pathetic service and after 30 minutes it's still not activated and the number changed and that are after the call centre for v+ assured me it will be all done within 20 minutes. When I called in to the service centre lv plus and gave my details to the lady the telephone call was dropped as i congirm my id number to fast and she cant write it down, now I wonder why in the world would you want to write down her ID number if you have it on your system and on your screen in front of you well done shell good training to your competent staff on the second call after 45 minutes to The Call Centre to tell them the card is still not activated a dear lady with so much charisma mabalingwe help and assist me and advise me the first lady whose name unfortunately I do not have informed me incorrectly I need to wait 24 hours for the number change to happen and when I ask the attendant now I am here at your garage for 24 hours I suppose you better organise me a bed and food because that's the system of Shell first put fuel then swipe then it doesn't work what now thank you mabalengwe for your assistance and clarity you are a great asset to your company .

Fj griesel