V Power plus rewards card

My Vplus rewards card has points amounting to R295 today I went toa shell garage to make a purchase so i can finally reap my benefits of being a loyal shell customer so i get there and buy two items amounting to R110 the card declines and it reports customer not active. I then take it upon myself to call customer care and seek clarity i spoke to Fatima who told me that my card was paused due to the fact that there might been *****ulent activities and I need to go to the garage that I use regularly for this issue to be sorted. 1. The Garage that I regularly used is about 90kms from where I am as I don't work in that area anymore 2. Am I really supposed to be spending that much to just go sort out a problem i don't know off? 3. How is it *****ulent if i can swipe for petrol and pay for every transaction but the loyalty card has *****ulent transaction? 4. Why is supposed to be a certain Branch that can fix the issue and not make it a call Centre issue? this procedure is too expensive are you now saying i would rather forfeit my points if i cant go to the said garage and I have used many garages all over SA so which one should i know is the one that paused my card. 5. I was once a shell employee in 2009 for a few months as a casual attendant and i ve loved the company ever since and have always used their fuel but this to be so unfair on me

Please assist in getting a solution to this