Unsatisfactory Services

Good day, I emailed the below email and other emails as well as a Facebook complaint to you on the 23rd of September 2020 and you've done nothing about it, totally nothing,

Dear Customer,

Note: For additional questions, please reply to *** referencing the case number above (please do not change the subject line)

Please find below the information regarding your enquiry send to technical helpdesk.

Case No: ***6 Enquiry: Unsatisfactory Services Response:

Good day,

I trust you are well.

Kindly please assist with the below customer complaint.

Thank you.

To help us to provide consistently high service, please click the below options in this e-mail to rate our answer from a score of 5 to 1.

5 = Outstanding 4 = Exceeding Expectation 3 = Meeting Expectation 2 = Barely Acceptable 1 = Below Expectation

Kind regards, Keneilwe Dikobe Lubricants Technical Helpdesk Advisor

Tel: +***7/+***4 Email: *** Shell Downstream South Africa (Pty) Limited

Request:Think Secure. This email is from an external source.

Good day,

Regarding the attached, I filled up with R350 petrol the previous week(before the 11th of September 2020) and again on the 13/09/2020 at your Shell garage in Amalinda East London, Eastern Cape, I'm supposed to get a Ferrari collectible car, I was informed that the competition closed on the 11th of September 2020, as you can see there is no closing date on the sticker, no one advised me the previous week that the closing date is on the 11th of September 2020, no notice was at the garage the previous week that the closing date will be on the 11th of September 2020, if I knew; then I could've made a plan to collect my last ticket before the 11th of September 2020, what you(Shell) have done is unfair and I want to have the car, because I've got all my stickers???? I`ve sent a message on messenger(Facebook) and they didn`t tell me when I`ll be receiving the car or not, they are not responding to my question, I will log a complaint on Hello Peter if I don't get proper assistance,

Awaiting your urgent feedback?

Johan Jacobs - ***