Unhappy customer

I am writing to express my frustration regarding the ongoing issues I have encountered with the redemption of my V Plus card points.

Recently, my driver misplaced my V Plus card, and having accumulated a significant number of points, I contacted your call center for assistance. The agent kindly transferred my points to a new card that was issued to me by the petrol attendant at the Shell garage in Sandon.

However, when I attempted to redeem my points, I was informed that my card had been blocked and that I would need assistance from the site managers to unblock it. I provided the necessary details to the site manager, Big Boy at the Marlboro garage, where I usually fill up. He assured me that I would be able to redeem my points within 48 hours and asked about the card's usage, confirming that it is primarily used by my track driver and sometimes by me for my private vehicle.

To my dismay, when I followed up a week later, I was informed that my request to unblock my card had been rejected by the site manager. This experience has left me deeply dissatisfied with your rewards service. I have been calling the call centre requesting assistance and was given the email address *** to escalate this matter as well. I was promised that they would escalate the matter to their supervisor on the 19th of February and only received an auto reply on the email I sent.

This entire process has been incredibly unsatisfactory and has left me questioning the purpose of accumulating points if I am ultimately denied access to redeeming them.

Stop this rewards program it’s useless.