********* behaviour from franchisee

Dear Shell South Africa,

I would like to voice my frustration at the ********* business practices I've had to endure at Hyper Auto, a Shell service station situated in Brackenfell, Cape Town. It really is a futile attempt to source any fuel from this franchisee on the day prior to a fuel price increase. Earlier today, the management at the service station informed ALL the consumers on the forecourt that the facility had allegedly run out of fuel. This was not the first time that I'd encountered this scenario at this specific service station.

On previous occasions (Yes!! More than once), the same thing had happened. Yet, the same tank that had 'run dry' during the course of business operation on the day before the fuel price increase, had miraculously managed to fill itself shortly after midnight (after the new price took effect).

Besides the 'lack of fuel', clients were also told that this particular facility had also run of out LP gas (also due for a price increase).

I'm surprised that this particular practice is allowed to continue, whilst operating under the banner of Shell.

As a reference point, I was not trying to 'beat the fuel price hike', but actually needed to refuel so that I could reach my destination. Fortunately, my vehicle had sufficient fuel to source a refill elsewhere.

I'm posting this here, because I've been on your website, and I was unable to find an e-mail contact.

Really Disappointed Client...