Shell V+ Call Center Sucks.

V+ Rewards call centre agents are the worst. I spoke to 3 different people, that promised my lost card will be link to my new one and my rewards would carry over. I done a balance check and could view it and used it for fuel but just to find out by the attendant that it was still not link after a week of phoning, the last person said she will call back, 2 weeks later I am still waiting. I hope the call center team leader, supervisor, manager look it to this matter. Your agents need more telephone training.