Shell ULTRA CITY, DISGUSTING SERVICE

On Saturday 17/08/2019, my family and I went past Shell filling station ultra city to fuel up and also get some refreshments. the service I got was absolutely disgusting, I bout 5 hot beverages which totaled up to more than R150. We were never informed that they did not have lids for the cups, after waiting for over fifteen minutes without any explanation, I asked for lids, the guy who was making the drinks gave me two very dirty lids, I then asked him what he expected me to do with the dirty lids, he just said its coffee and he looked the other direction, i then told him to clean those lids and he did so reluctantly, I asked him what about the other lids for the rest of the cups, he told me that they were out of lids and that there was nothing he could do, at this point my drinks are getting cold, I then told him to refund me, he told me he cant do that and then walked away, some lady by the name of Abongiwe came and told me that same thing about no refund, I had now been at the store for over 20 minutes, people that ordered after me had already left. They discussed amongst themselves that they would get lids from steers. when the lids finaly came after waiting even longer, I was told by Abongiwe that she will put my drinks in the microwave and reheat them for me, when I told her I wanted fresh drinks she just waled away from me and started having conversations with the other workers. I asked to speak to the manager, a lady by the name of Portia came and that is when I got fresh drinks, they also did not have honey, I was told it was locked in some office and that there was nothing they could do. I was at that place for a very long time and that delayed my trip. the service I got on that day was absolutely DISGUSTING, the staff that helped me were VERY RUDE and ILL MANNERED.