Shell Oakglen

The 2nd time having a bad experience with the same petrol attendant, on the same day as the other month. The last few hours before the petrol goes up.

I understand everyone was busy, and it was chaos, but no one directed us in the right direction saying that we need to Que our cars in a certain way, we eventually ended up on Old Paarls side of the Garage, facing the shop, just as the car in front of us, so what's the problem? The problem is that one petrol attendant was guiding us to go and follow the Que on the other side (where we were) while the other started yelling at us. And when I mean yelling, I mean yelling. Rudely.

We told him it was not necessary to speak to us that way and then turned the car back round to the other side.

He then called us a few minutes later to where he was working and asked us to fill up there. I told him I'd like to stay behind the car I was at ( due to him being disrespectful earlier ).

My wife got out of the car and decided to go in and find a manager, as this was our second bad experience there with the same employee.

A very sweet lady helped her ( not the manager ) , as she was told the manager is currently busy in the office. So we don't even know who we spoke to, a supervisor? She then confronted her colleague as she wanted my wife to point out who it was that was yelling at us earlier. The petrol attendant then denied that it was himself who had yelled at us, and pointed his finger to my wife's face telling her she was a ****.

Anyways. This WAS be out last visit to Shell Oakglen, as we had been treated rudely by the same Employee twice. Sad we couldn't see his or the lady who helped us name's, as the were not wearing name tags.

As someone who works with customers on a daily basis, this is no way to treat customers.