SHELL GARAGE ON KATHERINE STREET SANDTON **************** BY *********** STAFF AT TELLER!!!!!!!!!!

<p>26/12/16-TIME 15:56 time of incidenT</p> <p>PROMBLEM:Bought 100 cell c airtime at teller.tellers name JAMIARAH,bought and paid for at the teller along with some cooldrinks and milk,total came to 154,she was packing all the goods and i left the 200 for payment on the teller counter,all items except airtime was not packed or given to me instead left on the side where the charity little tin was,im the customer not the tin i should have been given the airtime in my hand along with my receipts but was not ,she took the cash gave me my change and receipts in my hand ecxcept my 100 airtime!I left the store get home only to find i dont have my airtime in my plastic bag or in my handbag.</p> <p>I called the store immediateley and she answered saying she cant do anything except to wait for the owners to check footage,took my number that i told her to take so when they get back they should call and get me an answer ,why was i charged and not given what i bought or contacted when they got back?</p> <p> </p> <p>I had gone in three times thereafter to check and still bought from them knowing how *********** their following up customer complaint s****s are,still no contact was made by the owner or so called mangaer.</p> <p> </p> <p>I went again this morning 04/01/17,still no contact,im am beyond frustrated at their level of competence to follow up on a simple complaint,are they waiting for santa claus or maybe they desperately need a 100 to cover their bills,or perhaps they dont understand the principal.</p> <p> </p> <p>IN MY JOB IF I CHARGE A CUSTOMER FOR SOMETHING,THEY PAID,THE PAYMENT RECEIVED FOR THE ITEM ,I SHOULD RETURN THEIR CHANGE THEIR CARD AND THE GOODS PURCHASED,IN THIS CASE AN AIRTIME RECEIPT WAS NOT GIVEN TO ME AFTER PAYMENT BUT INSTEAD CHUCKED ON THE SIDE.tHE FOOTAGE SHOWS ALL OF WHICH IM SAYING AND EXPLAINED.</p> <p>I DONT APPRECIATE THE OWNERS,LEVEL OF CUSTOMER RESOLVING S****S,ACKNOWLEDGEMENT THAT I PURCH**** ALMOST DAILY ,NEVER HAD ANY ISSUES,UNTIL THE 26/12/16,AND STILL NO CALL TO RESOLVE THE ISSUE.</p> <p> </p> <p>Its sheer GROSS NEGLIGENGE BOTTOM LINE</p> <p>iF THAT WAS ME AT MY JOB I WOULD GET A DISCIPLINARY FOR CHARGING SOMEONE FOR SOMETHING AND SAYING TOUGH YOU NEVER TAKE IT,YOU HAVE TO PUT A RECEIPT IN THEIR HAND OR GIVE IT TO THEM.</p> <p> </p> <p>Greedy,*********** and really terrible service FOLLOWED thereafter.</p> <p> </p> <p>Solve your training of staff out and while you at it take a few lessons on how to resolve and avoid this article and the rest that will follow until i am contacted and this matter is resolved.</p> <p> </p> <p> </p>