Shell Garage KOMANI

I would like to raise a complaint regarding the unacceptable service I received at a Shell Garage in Queenstown on Thursday morning at around 6:00am.

I had stopped to use the restroom facilities. After using the restroom, I proceeded to brush my teeth at the sink. At that point, one of the employees an older lady approached me in a very aggressive and disrespectful manner. She shouted at me in isiXhosa, saying, “Kudala uqitha apha awuyazi akuhlanjwa mazinyo apha,” implying that I should know that brushing teeth is not allowed there.

This was the first time I had ever heard of such a rule. Instead of calmly explaining the policy, she chose to shout at me, which I found highly unprofessional and humiliating. As much as I was upset, I remained respectful and did not respond rudely, as I was raised to treat others with respect.

I then requested to speak to a supervisor because I was extremely unhappy with how I was treated. The employee’s tone, approach, and lack of professionalism were completely unacceptable.

Customers deserve to be treated with dignity and respect at all times. If there are rules regarding the use of facilities, they should be communicated politely not through shouting and ************.

I trust that this matter will be taken seriously and that staff will be reminded of the importance of customer service and respectful communication.