Rude Lady at the till, ****y Supervisor and the Short tempered fighter Disabled worker

Complaint about Shell Garage – Jaffers Motors Grassy Park

I’m very disappointed and embarrassed by the way I was treated at Shell Jaffers Motors in Grassy Park.

The first time I went there, I used the WiCode payment method for the first time. One of the staff members helped me nicely and showed me exactly how it works — he was respectful and patient. That’s why I went back the second time and even asked for the same guy again, because I liked how he treated me.

But the second time things went completely wrong. The same supervisor said he’d help me but then a disabled foreign guy came to help instead. When I tried to show him how the WiCode works, he got angry and rude for no reason. We almost ended up arguing. While this was happening, my WiCode expired and I ran out of data. Instead of helping, the supervisor laughed at me together with the disabled guy. I was so embarrassed and disappointed that I didn’t even want to argue.

Then I went into the shop to ask the lady cashier if I could connect to Wi-Fi to finish my payment, and she was extremely rude and unhelpful. When I came back the third time, I wanted to pay R160 cash and R140 with WiCode for petrol (R300 in total), and again they said they can’t help me like that. I told them it’s not my problem if their staff don’t know how to process WiCode payments.

The same rude lady from before was there again — she talks about customers behind their backs and has a bad attitude. When I mentioned that the supervisor who helped me before was the black guy, she sarcastically said, “There’s only a black supervisor here,” in a very disrespectful tone.

Eventually, the supervisor helped sort out the payment, but by then I was already upset. It’s clear that the staff at this Shell have no proper training on WiCode payments and no proper customer service manners. I was humiliated in front of others, laughed at, and treated badly for simply trying to pay for fuel.

Because of this whole experience, I honestly don’t want to go back there again. Shell should really investigate Jaffers Motors Grassy Park — the behavior, the lack of respect, and the unprofessional service from the staff are unacceptable.