Questionable levels of service - Aggressive and uncalled for

I had a really unpleasant and quite aggressive levels of service at Shell Paradise Place on the 2nd May 2024 at around 20:40pm. I was filling fuel and decided to go inside and also purchase the energy drinks special that was on.

I've done it often at Shell where I'd both fill up and purchase something from the shop and pay for everything inside while also receiving points on my V+ Rewards card for both the fuel and shop purchase.

When I being served by Yandisa (name on receipt) he advised straight away that I won't be getting any points for the purchase. I asked why and he said something about I won't get it with the fuel I'm purchasing, but he was not very convinced himself (perhaps he didn't know how to - I honestly don't know). So to try and help, I said to him that I'll buy the drinks special with the points on my card instead and pay just for the fuel, so he proceeded to deduct the points for the drinks. He then however said that I still won't get points for the fuel spend and I asked why to which he said that I decided to pay for the drinks separately, thus this now affected me getting the points for the fuel spend. I told him that this is the first I've heard of something like this and even remember back when Shell promoted this where everyone spoke about this and the process was made simple to us. His tone thereafter became hostile where he was becoming aggressive, to which calmly said to him that I'm not being rude, so he doesn't need to raise his voice at me. He proceeded again to get louder and much more aggressive to which I said to him again that he's raising his voice and he need to sort this out. His tone and approach indicated that he was either going to get violent or potentially assault. I was honestly in no mood for this, and simply paid for the fuel and left feeling absolutely frustrated.

I later in the week called the garage to speak to the manager Bill who asked for the receipt details and said he would follow up on this - I did give him my number should wished to have given me feedback, but it's at this stage no longer relevant.

While sure, there are customers who can indeed be very unbearable and difficult, I would never expect someone in a service industry to both react nor have the attitude that this individual did, but I can clearly say that while his intentions were in no way moral nor good, there was no need or reason for experiencing this.

I'm not expecting a response - nor do I expect anything to be done - yet this could serve as a fair warning to reading who will be visiting this establishment to heed caution or if possible, to avoid it all together.