Poor Shell Service

I have recently bought a car in December 2022 and with great excitement I went home (Zeerust) for December holidays to show my parents the car.

After festive holidays, fews days before I resumed work in Joburg on the 6th of January 2023 ; I went to Zeerust Shell garage 2 to fuel my car. I always pour with Shell with great recommendations from my friend that shell has a V-power and it is good. On the day of the incident with clear instructions to the petrol attendant that I need diesel for R500 he placed petrol 95 instread (The fuel cap says diesel) . I was the one who stopped him while in motion misfueling my car, we didn't start the car however, the Shell Manager Gilbert called his local mechanics (Not sure they are even registered) to drain the fuel. The car was not drained properly, no filters were replaced or any part of the car.

The local mechanic drained the fuel from the diesel filter first using some draining machine and thereafter drained it on the fuel tank itself, then we fueled with diesel after that process. The car was fine, for less than 10 km going home it started excessive smoking and the following day I took it back to the garage with great disappointment and dissatisfaction as a first time car owner and the first car owner at my home. I do not mention my parent's broken hearts and great pain. I am holding Shell Zeerust liable for fixing the damages of misfueling my car petrol instead of diesel.

Gilbert the manager made me run around looking for excuses just to dismiss me from his face, after a great argument and the car was then taken to the VW specialist mechanics recommended by the manager. That is where the mechanics made the repair quotation which is around 120k, I have taken my car for a major service in December 2022 before this incident . The matter took slow pace as I had to come back to Joburg to resume work and I went to the owner Jozies, who referred the matter to his insurance. The insurance is taking me from pillar to post and I use the car to transport my daughter to creche with the car (Imagine January heavy rains) .Now I am the only person who is communicating with the insurance, The Owner and the Manager have gone AWOL now on the matter, they simply don't care. I spoke to the manager to intervene to speed up the insurance process and he said he has nothing to do with this matter and he is out ,as the matter is referred to the insurance. The insurance is taking me for a ride as well. It is 8 weeks now (2 full months) ... No Car, No income.