Poor service

Hello. I went to Shell on the 12th of May 2020 at 6:30.The petrol attendant Happy helped me. He asked me if I was going to pay cash I said yes. After he finished putting petrol in my car. I gave him money and my V+ Card then he tells me that the speed point is not working. I told him I want my point and there is no way I will loose them cause you didn't tell me from the onset that the speed point is not working then I would have taken a better choice that suits me. I asked him to call his manager then he called Solly.When I explain to Solly. He just said to me you lost your points and i said to him as a manager that's not how you speak to customers. He said to me he is not the manager. I was shocked. I went inside the shop and asked for a manager and they told me the is no manager during night shift.

They told me the manager is Joyce. I was shocked how does a business operate without a leader. I asked them who is in charge if manager is not present they said noone.

I want my points added on my card cause is not my fault that the petrol attendant did things the way he did.