POOR RESPONSE to complaints Shell Ultracity Mvoti Toll

I filled fuel in mid January 2020. My card said declined. The petrol attendant asked to swipe my card again. However I received 2 smses to debit the same amount. I called Ashley of Shell Ultracity Mvoit Toll to report this matter. He assured me that only one amount will be debited to my account. A few days later 2 debits went through my bank account for the same amount. Even though one transaction said card declined the amount still went was still debited. I called again to speak to Ashley who was not available. I spoke to another gentlemen who assured me the the issue was very simple to sort out and Ashley is not available but he will ,pass a message to him to call me on the same day. Many days have passed by and Ahshley still has NOT called me to reimburse me for my double debit. POOR AND PATHETIC SERVICES. I will definitely change my petrol station,I fill approximately R5000 fuel per month as I travel long distance to work.