POOR CUSTOMER SERVICW

The carwash broke my wooded isle during car was and the car upon collection has a scratch when questioning no one knows and this is a new car 3weeks car. I left it upon paying with no dent, but the supervisor alleges anyone can wash the car. The manager on duty never investigated and was dismissing not willing to listen let alone check on my car. Negative recognition of Customer's Feelings, the manager was giving excuses vs taking responsibility. My car was in their facility and the guy who did a vehicle handover apologized as there was something broken in the car which he was referring to the isle, which I refused to take it broken, the supervisor came and I showed him what was done by the car wash team as he says. there is no culture of respect and empathy. SHELL companies need to hire people who are empathetic, who can put themselves in the consumers' shoes, and then train them in the best ways to help them. All the manager did was dismiss me and attend to other clients.