Poor Customer Service

I am writing to express my concern and disappointment regarding the ongoing poor customer service at your Shell Garage. I have been a loyal customer for many years and live nearby, so I frequently visit your store to purchase snacks, play the lottery, and buy cardboard betting tickets.

Unfortunately, my experience at your garage has consistently been unpleasant. On numerous occasions — over several years — I have noticed that there is often no one available to assist customers wishing to place or process their betting tickets. When assistance is provided, the attitude of some of the cashiers is frequently rude and unwelcoming.

This is especially disappointing given that I have always supported your garage and visit almost daily. I take pride in supporting local businesses, but the ongoing lack of professionalism and courtesy from staff makes it difficult to continue doing so.

I kindly request that this matter be addressed promptly. Staff should be trained or reminded of the importance of providing friendly and efficient service, especially to loyal customers who contribute to the store’s success.

I look forward to seeing positive changes in how customers are treated at this Shell Garage. Tembisa