Pathetic service

Whenever I come to shell garage on old strandfontein I have to wait till someone assist me in the morning.... its pathetic that I must wait for assistance and waiting period always plus minus 10 minutes.... its utter disgusting and when I complain at the station theres always a lam excuse like theres only two but all the others sleeping inside.... I get there round about half past 5 in the morning.... me being the only vehicle or just a extra on or two and the service is pathetic..... I am utterly disgusted..... I will definitely use another garage in the future.