Pathetic Complaint Handling

I write this email with great disappointment.

I was in one of your service stations on Saturday, 16/07/2022 around 13:30 at Halt Road, Elsies River, Cape Town. I was assisted by Amon and asked him to fill my petrol for R100 and he filled for R400 instead after I had reiterated with him that I want for R100. I discovered this after he had filled the petrol in my car and I told him that I asked for R100 not R400. As a service consultant I expected him to apologize with regards to what he did but instead he asked me what’s going to happen. I told him I don’t have R400 hence I asked for R100. He continued asking the same question and later admitted that he misheard me. I requested for a manager since we were going back and forth with no resolution and he told me there was no manager on site, I further requested for a supervisor and he told me that the supervisor cannot come to me. I told him I don’t have the whole day as I needed to be somewhere and thats when he started threatening me and told me if I drive away there are cameras all over the garage. I don’t know where he got the audacity to threaten me like that as it was uncalled for because he was on the wrong and not me.

It’s disappointing that there was no one to intervene on this, no management , whatsoever. I ended up paying the R100 I had and drove away as I felt like my time was being wasted because I was now starting being threatened and therefore felt unsafe.

This is the email I sent to their complaints department and there was NO resolution. Whoever I was in contact with via email was UNHELPFUL and RUDE!!!!