PATETHIC SERVICES FROM SHELL OVERPORT MOTORS

I have taken my vehicle to shell overport motors, upon getting there to fill fuel, I asked the attendant to check my oil and water, upon that she recommended that my power steering fluid was low, so as per a normal consumer approaching a garage, I trusted her word and said fill it up, she then fills power steering fluid into my brake fluid compartment, damaging my vehicle complete braking system, there after the service station sends a mechanic to do a diagnostic at my premises, which was him putting his finger in the cylinder to detect damages, therafter him calling the petrol station and telling the owner that the vehicle complete brakes has failed, he then told me later that afternoon that he will confirm with the owner and then sort my vehicle out the next day, I then asked him how is he going to do the repairs, he told me he will purchase parts from a used car spare lot and that he will fit and carry the guarantee if anything happens, I then told the owner (muneera) if that is the case, I want a email or letter I writing stating that you will be liable for anything that happens withing the next year, as you are fitting used parts from a s**** year, according to her mechanic that she sent out, also asking the mechanic how will he transport my vehicle, his exact words is "his driven worse", this is after him telling the owner that the vehicles brakes is completely damaged, so I typed to the owner on email that she'll will liable for any damages that may occur to my vehicle during this time, then she replies this isn't working out, that she will send the vehicle to a Bosch workshop, I had no problem with that, as I said as long as you purchase the parts from Toyota and you can used Bosch to fit the parts on, as I need some sort of professional that I can go back to incase of any damages after fitment, also using original parts, as the parts in my vehicle are all original, that where damaged!!! Then she tells me nothing is working out, she will have to claim on her insurance, bare in mind this vehicle is my daily income, as it is used for e-hailing, to sustain my family. Numerous ocassions to date, I have requested who will compensate me for these days of loss of income, no replys from shell overport motors about the situation and how they could show some customer services been a known brand, including shell south africa, which has even called me to date, with numerous emails regarding that pathetic service I have recieved, from the 22/10/2023 to date 23/11/23 no payout from her insurance has been made, no form of urgency knowing I am a family man that needs to sustain himself, all upon then stupid petrol attendant, which isnt my fault as a client, she'll overport motors been such a busy garage, did not even offer to pay me out, I'm still awaiting a 3rd party claim via they insurance, the whole damages to my vehicle was based on how they can work around themselves to save money, not realizing the seriousness of the situation to a client.. Worst customer experience ever.. I do not recommend any services from the petrol attendants at this garage.